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Zoot Educational Furniture - Returns Policy
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Discounted Display and Presentation

Discounted Display and Presentation

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Click here to view our Display and Presentation Catalogue

Simply keep a note of the page and product codes and 'phone us for availability.

Return/ Refund/ Cancellation Policy

Return/ Refund/ Cancellation Policy

Items Faulty on Arrival
If your items are faulty on arrival, you have two business days in which to inform us of the fault. It is your responsibility to unwrap and inspect all products within this time frame and no reports for damages or shortages will be accepted or entered into thereafter. Zoot cannot be held responsible for damages or shortages once the goods have been transhipped from the original delivery address. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 10 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience, which we recommend you use in order to correct the fault quickly.

If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Flat pack furniture that has been partially or fully assembled cannot be returned unless the item has a manufacturing fault. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. We will issue a full refund for the product to your original payment method within 30 days of satisfactory receipt of the item.

The majority of items on our website are made to your specific order.

Items made to order
Items made to order and subsequently cancelled will be subjected to a 100% restocking fee plus an appropriate collection charge where applicable.

Standard cancelled orders will be charged at 50%.

Orders cancelled within 2 working days of Zoots order acknowledgement will incur a £15.00 administration charge providing a 4 week lead time was quoted. 

        
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