Frequently Asked Questions
Zoot frequently asked questions
If you can't find the answer to your question please contact us and we will be happy to help.
How can I book a school furniture space, time and money saving consultation?
Simply 'phone or e-mail and we'll arrange a time to suit you.
Do you have more products than are shown on the website?
Yes we do! Please 'phone for additional PDF brochures, catalogues or a quotation.
Can you manufacture items to my bespoke requirements, particularly size and colour?
Generally yes, although this does depend on exactly what your requirement is; please feel free to get in touch and we'll be happy to advise. Please note there is usually a minimum order for this service.
Can you arrange an on site space-planning visit?
Generally yes we can. This is usually a good move on your part. Our specialist will ensure maximum efficiency of space, budget and Health and Safety requirements - so you don't have to! Usually space planning is free of charge but there may be instances when this service is chargeable.
Can you help me get rid of my old furniture and equipment?
Yes. At no cost to you. If you are replacing furniture you may be shocked at how much disposal costs are going to eat into your time and budget. Zoot can help you save this money to redirect to other things you need - see Free school Furniture Disposal Service and see how everyone can benefit using Zoot's unique service.
Do I have to buy furniture and equipment from Zoot to use your free disposal service?
Absolutely not. We are passionate about reducing landfill. All we ask is that you consider including Zoot in your future tendering process.
How soon can Zoot organise collection of our redundant furniture?
In some instances Zoot have been asked to collect furniture within 48 hours of contact. And we have. However, this is generally impossible as the charities Zoot use need time to plan collections to coincide with their shipping schedules. A good rule of thumb is to advise Zoot at the same time you are planning to obtain quotes for your new furniture.
Do you collect the used furniture free of charge?
There is no cost to you.
Can we find out where our donated furniture went?
Yes. Please ask and Zoot will let you know which country your furniture went to, who it helped and the approximate savings that were made with regard to your costs had you sent the furniture to landfill. We are also able to give an approximation as to how much CO2 and methane gases were saved from entering the atmosphere.
NEW FURNITURE ORDERS
What if the order I receive isn’t what I was expecting or I just don’t want it anymore
Zoot must be notified within 4 days of delivery, all returned goods must be boxed and in their original packaging. To arrange collection please contact email@example.com or call 01453 549322 for a returns number and further assistance. Please note a handling charge may be applied.
What if there is a missing or faulty part when I receive my order?
This is a rare - please contact us as soon as possible. Our policy is to send out the requested part or damaged component in order for any inconvenience to be minimised.
How do I pay for an order?
You can pay at the checkout online with all major debit and credit cards or choose 'Purchase Order' or 'BACS'/ 'Cheque' and we will send you an invoice for payment by return. Alternatively call Zoot and ask for accounts and an invoice will be sent to you. Payments can be made via cheque, debit/ credit card or you can pay by BAC's transfer and send a bank confirmation over by email. Please note we do not accept payments over the telephone and there may be an administration charge for credit/ debit card payments tendered other than on the website. Payment via cheque may delay your order as goods will not be released until clearance.
Do you supply and install furniture?
Yes, we cover all the UK mainland. Our delivery and installation service will deliver, install and remove waste from the site. For more information or a quotation for these services please contact firstname.lastname@example.org
Where and how do you deliver?
Zoot deliver UK wide. We can deliver flexibly and cost effectively - please 'phone for a quotation. The most cost effective delivery is flat-pack to the kerb-side or ground floor level of the delivery post code. We can offer delivery only (flat-pack or fully assembled), delivery and installation or a complete service including removal of packaging materials and siting of furniture.
Is there any charge for delivery?
Some products are inclusive of delivery whilst others are chargeable. The majority of orders over £350.00 are free of delivery charges although this does depend on the range of items picked and the area to be delivered to. Ireland, Highlands and the Islands as well as some Cornish postcodes incur extra delivery charges. Please 'phone in for a quotation and we will be happy to help.
When will my order be delivered?
7-10 Working days is standard delivery schedule for most items, however, it may differ depending on the items ordered, location and stock available but we will contact you if there are any delays . We offer a next day delivery service on many products if you need your items in a hurry.
Can I pick a specific a delivery date when ordering?
We will try our best to accommodate specific delivery dates but this does depend on your location, products ordered, point of order and other items being delivered on the same journey. You can add delivery instructions on the on-line order form and we will acknowledge this by return or contact you accordingly. Dependent on products ordered a chargeable 'timed delivery' can be booked to suit your date and time requirement - please let us know via the order form and we will be in touch by return, or telephone us for a quotation.
Can I alter my delivery date?
It may be possible to alter your delivery date but this is dependent on many factors. Some items are dispatched 2 - 3 days before the stated delivery date. Time, space, labour and a journey schedule to facilitate your delivery will also have been planned. Being able to alter the delivery date is therefore time sensitive - please get in touch as soon as you are aware you need to alter the date and we will do our best to accommodate you.
My delivery has not arrived, who do I contact?
If you have not received your delivery as expected contact us and we will investigate immediately and come back to you as soon as possible.
Do I have to be there to sign for the delivery?
We do need a signature from someone on delivery but it does not have to be you. Alternatively you can make a note on your order form that you want us to leave it in a designated safe place (i.e. you wanted it left 'under the porch by main reception'), this is entirely at your risk and may not be practicable on all occasions. Please contact us and we can advise for your circumstances.
Can I change the delivery address?
This is time sensitive and may delay your order if the new address is not near by - contact us as soon as possible and we will do our best to arrange this for you.
Will I be contacted before delivery?
Generally, we arrange for all deliveries to be booked in with you (or a designated person, i.e. caretaker) so that you have notice.If our carrier is unable to book in with you we will we will liaise with them and let you know accordingly.
How can I chase my delivery
Generally our carriers are excellent and will book your delivery in so you know when to expect it. If you have placed an order for next day delivery your order will be delivered between the hours of 9 am - 5 pm, if you have opted for delivery only or delivery and installation the standard lead time is approximately 7 - 10 working days from placement of order, although this does vary by manufacturer. If you are at all concerned please call and we will confirm for you.
Can I return, exchange, or get a refund for a product?
This would depend on both the product ordered and the circumstances for the return, refund or exchange. It would be best to contact us immediately so that we can ascertain your situation and advise you accordingly.
How many days do I have to return an order?
Items Faulty on Arrival - asap and within 2 days
If you change your mind - asap and within 7 days
Items made to order - non returnable, exchangeable or refundable. This does not affect your statutory rights.
Is there a charge for returning a product?
Yes, a restocking fee of between 25 - 100 % dependent on products ordered and return carriage charges. Bespoke products can not be returned.
My order is wrong, what should I do?
Fortunately this is a rare occurrence and we are sorry it's happened to you - ring us for immediate attention and we will rectify the situation as promptly as possible.
When will I be credited for a returned item?
After being checked and authorised for a refund returned items are credited via bank transfer, less any fees, within 30 days.