Terms and Conditions
Terms and Conditions - Zoot Educational Furniture
Zoot Educational Furniture is a trading name of Zoot Office Furniture Brokers Limited.
Zoot Office Furniture Brokers and its affiliates provide access to the zooteducationalfurniture.co.uk website (the "website") and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Zoot Educational Furniture website. By using the Zoot Educational Furniture website, you signify your agreement to be bound by these conditions.
In addition, when you use any future Zoot Office Furniture Brokers service, you will also be subject to the guidelines and conditions applicable to that service.
We are committed to providing for all potential users. 'All potential users' includes users with disabilities, users with impaired vision or blindness, users with older computers or slower internet connections. Such users can find browsing the internet a challenge. We want everyone who is interested in Zoot to be able to access the information they are looking for, and we have designed this website to make this as easy as possible.
We have taken care to ensure that this site complies to the latest web standards, your guarantee that this site is as well built as possible.
Improved page-rendering speeds work in a wide range of web browsers including screen readers.
Semantically structured pages
Scalable text size.
Clear printing every time.
Conditions Relating to Your Use of the website.
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
Zoot Educational Furniture reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Zoot Educational Furniture is a trading name of Zoot Office Furniture Brokers Ltd, registered in England No.4637175
Other Zoot websites operate under similar privacy practices and we strive to provide a consistent set of privacy practices throughout.
Collection and Storage
We may collect and store the following personal information about you:
email address, physical address, telephone number and other contact information;
information about your educational establishment (such as name, local educational authority and number of students);
transactional information based on your activities on the Site (such as information on your buying and selling activities, item descriptions and other content you generate or information that relates to your account);
postage, billing and other information you provide to purchase or post an item - please note we do NOT store credit card details nor do we share customer details with any third parties other than those necessary to execute your instructions;
correspondence sent through the Site and correspondence sent to us;
sign-on data, statistics on page views, information and statistics on traffic to and from the Site (including the URL you just came from and the URL you go to next, whether they are URLs on the Site or not), advertising data, IP address, browser information and standard web log information; and
supplemental information from third parties (for example: if you incur a debt to us, we will generally conduct a credit check by obtaining additional information about you from a credit reference agency, as permitted by law.)
We do not collect or store personal information to make automated decisions.
We do not have access to, collect, process or store any sensitive data with regard to: -
Race or ethnic origin
Religious or philosophical beliefs
Trade union memberships
Genetic or bio metric data
Health or mortality
Sex life or sexual orientation
Marketing by Third Parties
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may aggregate your personal information with information on other users and information we collect from other companies (such as demographic data) and disclose such aggregated, non personal information to advertisers and other third parties.
How we use your information
Under the new data protection regulation, companies can use and share personal information where they have a legitimate purpose to do so. Our reasons are:
Your personal information is processed so that Zoot Educational Furniture can fulfil contractual obligations, this includes, but is not limited to, the delivery and installation of a product/ service.
Your data will be processed, where it is required, for legal purposes. This will include but is not limited to, incident investigations, law enforcement purposes and if requested to do so by a government department.
Your personal information will be used to help develop and promote new and existing products. To improve overall business performance and satisfaction to customers.
Where you have given consent, we will process your personal information accordingly.
Your information will be used exclusively for the purposes you have consented to.
Below describes how we may process your personal information.
Purpose for using your personal information Legal basis for processing Explanation
Creating an account Contractual Details are required to initiate business with Zoot.
Order Processing Contractual Obligation To fulfil orders placed with us.
Advise Order Confirmation Legitimate Interest To enhance service to the customer.
Credit Check Contractual To assess credit worthiness to allow for current / future business.
Sending Marketing Material Legitimate Interest To promote new products and services. To inform and support customer retention.
Use by Zoot
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience.
We may use your personal information to:
provide the services and customer support you request;
resolve disputes, collect fees and payments, and troubleshoot problems;
customise, measure, and improve our services and the Site's content and layout;
tell you about our existing products and services, changes to our existing products and services, new products and services and promotional offers; and
compare information for accuracy and verify it with third parties.
If you do not wish to receive marketing communications from us, please send an email to email@example.com with your request to opt out/ unsubscribe. There is a possibility you will continue to receive e-mails until your request has been dealt with.
Who we share your information with and why
Zoot Educational Furniture use multiple suppliers and service delivery partners to ensure customers receive their goods and services. As far as we are able we ensure all partners comply with new data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation. This is monitored for every supplier on an annual basis. If a supplier has not been used for a period of three months or more an additional check will be made to ensure on going compliance.
For your peace of mind Zoot Educational Furniture use a reputable third-party provider to process any payments received via debit/ credit cards. Card details are not stored by Zoot during transactions, as all payments are made in a secure and compliant portal, provided to us by our third-party provider. Some or all of the Services provided by third-party suppliers may be provided from systems located within the United States or other countries outside of the United Kingdom. You understand that as such, payment data may be transferred, processed and stored outside of United Kingdom.
Credit Referencing Agencies
Zoot use a reputable credit referencing company to help support in decision making for customer credit limits. There is no automated decision making when this process is carried out.
Zoot Educational Furniture use recognised marketing platforms which allow us to monitor the performance of our website, statistics relating to the delivery and opening rate of emails. The statistics then allow Zoot to effectively manage how and to whom we distribute marketing material, improving overall performance and customer satisfaction.
Zoot Educational Furniture do not use Twitter, Facebook, LinkedIn or YouTube nor do they hold accounts with these providers. We do not use social media platforms to obtain, store or distribute personal data. We may use YouTube to display an informative product video
Outsourced IT Companies
Zoot Educational Furniture use a small number of external providers for outsourced systems / network support. Providers are accredited, reliable and contracted to work within the scope of GDPR. The outsourced providers have authorisation to monitor the servers in which your personal data is stored, however, access is strictly limited and only granted via request. You should understand that where we use third party suppliers they may store your data
How long we keep your information
Zoot only store your personal information for as long as legally necessary. Your Information will be securely disposed of when it is no longer required. You have the right to exercise your rights as a data subject at any time. If you choose to exercise your right to be forgotten, we will arrange for your information to be collated and disposed of accordingly. There is a possibility you will continue receiving emails until we have dealt with your request.
Right of access – to request access to your personal information and information about how we process it.
Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased from our systems.
Right to restriction of processing – to limit processing of your personal information.
Right to data portability - to electronically move, copy or transfer your personal information in a standard format.
Right to object - to object to processing of your personal information.
Rights with regards to automated individual decision making, including profiling – rights relating to automated decision making, including profiling.
For more information about your Data Subject Rights, please visit the Information Commissioners website www.ico.org.uk.
Our Disclosure of Your Information
We may disclose your personal information to:
other Zoot users. For example, where you are involved in a transaction with another user, the other user may view your email address and obtain your contact information and postal address to help complete the transaction;
service providers under contract who provide elements of our services, provide separate services that are complimentary to your use of the Site or otherwise help with our business operations (such as delivery of products, fraud investigations, bill collection and marketing activities);
government departments (for example Department for Education and Skills, and The Department of the Environment, Food and Rural Affairs);
other third parties to whom you explicitly ask us to send your information, or about whom you are otherwise explicitly notified and consent to when using a specific service;
law enforcement agencies, other governmental agencies or third parties in response to a request for information (such as a Section 29 (3) Data Protection Act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other Zoot user to legal liability. The personal information we disclose may include your name, city, county, telephone number, email address, order and sales history or anything else that we deem relevant; and
Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information to other Zoot users or third parties without a court order (or in circumstances where we are under a substantially similar legal obligation), except when we believe in good faith that the disclosure of such information is necessary to prevent imminent physical harm, property damage or financial loss or to report or put a stop to suspected illegal activity.
Zoot Office Furniture Brokers Ltd is the sole data controller with regard to the processing of all information.
We use "cookies" (small files placed on your computer’s hard drive) on certain pages of the Site to help analyse our web page flow, customise our services, measure promotional effectiveness, and promote trust and safety. A few important things you should know about cookies are that:
most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session;
you are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site; and
you may encounter cookies from third parties on certain pages of the Site that we do not control, for example, if you view a web page created by another user, there may be a "cookie" placed by that web page.
Your Zoot password is the key to your Zoot account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account, including actions that result in fees being charged to your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
Accessing, Reviewing and Changing Your Personal Information
You can see, review and change most of your personal information by logging into the Site and going to the "Your Account" section of the Site. You must promptly update your personal information if it changes or is inaccurate. Upon your request, we will close your account and remove your personal information from public view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, and take other actions as permitted by law.
We use standard industry practices, including encryption, passwords and physical security, to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
The Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.
3. Access to Zoot Educational Furniture
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
Zoot Educational Furniture grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Zoot Educational Furniture. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Zoot Educational Furniture and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Zoot Office Furniture Broker's or its affiliates' names or trademarks without the express written consent of Zoot Educational Furniture. Any unauthorised use terminates the permission or license granted by Zoot Educational Furniture.
You are granted a limited, revocable, and non-exclusive right to create a hyper-link to the Welcome page of Zoot Educational Furniture as long as the link does not portray Zoot Educational Furniture, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Zoot Educational Furniture logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Zoot Educational Furniture, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
6. Reviews, comments, communications and other content
Users of this website may submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
If you do submit material, and unless we indicate otherwise, you
(a) grant Zoot Educational Furniture and its affiliates a non-exclusive, royalty-free and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
(b) Zoot Educational Furniture and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Zoot Educational Furniture, including the execution of deeds and documents, at the request of Zoot Educational Furniture.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Zoot Educational Furniture: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Zoot Educational Furniture policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Zoot Educational Furniture and its affiliates for all claims brought by a third party against Zoot Educational Furniture or its affiliates arising out of or in connection with a breach of any of these warranties.
7. Database rights
You may not systematically extract and/or re-utilise parts of the contents of the website without Zoot Educational Furniture's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Zoot Educational Furniture’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Zoot Educational Furniture’s express written consent.
8. Copyright claims
Zoot Educational Furniture and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please email firstname.lastname@example.org.
Zoot Educational Furniture and Zoot Office Furniture Brokers and other marks indicated on our website are trademarks of Zoot Office Furniture Brokers Ltd, Zoot Educational Furniture or its subsidiaries (collectively "Zoot"), in the European Union and/or other jurisdictions. Zoot's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Zoot. Zoot’s trademarks and trade dress may not be used in connection with any product or service that is not Zoot's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Zoot. All other trademarks not owned by Zoot that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zoot.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Zoot Educational Furniture to you.
10. Our contract
All orders are subject to acceptance by Zoot.
Your order represents an offer to us to purchase a product. You will receive an acknowledgement (and dependent on transaction an invoice/ receipt) from us for your order. Please note that this does not mean your order has been accepted.
That acceptance will be complete at the time we send a confirmation e-mail to you of the estimated dispatch/ delivery date. Any products on the same order where we have not confirmed the dispatch/ delivery date in a confirmation e-mail/ do not form part of that contract.
The contract will be on these terms to the exclusion of other terms including any terms and conditions which you purport to apply with any purchase order, confirmation of order, specification or any other document.
Any variation of these terms and any representation about the products will have no effect unless expressly agreed in writing and signed by a company director.
Quotations are valid for 30 days from the date of issue and are subject to the these terms.
When you place an order to purchase a product from Zoot Educational Furniture, you are responsible to Zoot for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by you and for giving Zoot necessary information relating to the goods within a sufficient time to perform the contract in accordance with its terms.
All weights, dimensions and specifications are as given to Zoot Educational Furniture by the original manufacturer of the goods and no warranty express or implied is made on the part of Zoot Educational Furniture as to the accuracy of the information and no liability shall be incurred by Zoot for any inaccuracy, omission or error.
All deliveries are to ground floor level and tailgate only. We can arrange for items to be placed and/ or assembled at at an additional cost. Please contact us for a quotation.
Dependent on items and quantity ordered delivery may be fully/ part assembled or flat pack for simple self assembly. Under no circumstances are Zoot or its associates responsible for the erection or siting of flat pack or part assembled furniture.
Please note that where deliveries are refused or aborted, for any reason, this may result in a further carriage/ storage charge.
It is your responsibility to ensure that items you are ordering will fit through your doors and that you have adequate access into your building.
Zoot will not be responsible for rectification/ replacements for any rejected items where customers have not requested colour swatches prior to ordering to confirm their exact colour match, nor where customers have not made clear their colour requirements.
The majority of our products are made specifically to your requirements and we therefore cannot accept cancellations or amendments except with our written consent and on our terms, which will indemnify Zoot against loss. Goods accepted for return will incur up to a 100% re-stocking fee plus an appropriate carriage fee where applicable.
Time frames for delivery are stated in the description of each product. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
During busy periods delivery may be later than stated on the website due to circumstances beyond the control of Zoot.
In order to execute a safe and successful delivery Zoot will request delivery access information including opening hours, contact for delivery queries and a telephone number.
Specific day and timed deliveries are available if required, please 'phone 01453 549322 for a quotation.
Cancelled orders incur a restocking fee.
Items are delivered flat pack unless otherwise specified/ ordered.
Delivery rates quoted are tailgate to one ground floor level mainland kerbside UK address.
There is a charge for aborted or cancelled deliveries.
Delivery dates quoted assume payment with order.
Where delivery cost is quoted on the website it is to mainland UK. For Highlands and Islands please ask for a quotation.
Items Faulty on Arrival
If your items are not as expected/ faulty on arrival, you should inform us as soon as possible and have four business days in which to inform us of the fault. It is your responsibility to unwrap and inspect all products within this time frame and no reports for damages or shortages will be accepted or entered into thereafter. Zoot cannot be held responsible for damages or shortages once the goods have been trans-shipped from the original delivery address. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 10 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience, which we recommend you use in order to correct the fault quickly.
If you change your mind
If you have simply changed your mind about any item ordered or taken delivery of items that were not as expected and you wish to return it/them, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us.
Flat pack furniture that has been partially or fully assembled cannot be returned unless the item has a manufacturing fault. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. We will issue a full refund for the product to your original payment method within 30 days of satisfactory receipt of the item.
Items made to order
The majority of items on our website are made to your specific order.
Items made to order and subsequently cancelled will be subjected to a 100% restocking fee plus an appropriate collection charge where applicable.
Standard cancelled orders will be charged at 50%.
Orders cancelled within 2 working days of Zoot's order acknowledgement will incur a £15.00 administration charge providing a 4 week lead time was quoted.
13. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
Despite our efforts, a small number of the products on our website may be mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Prices stated on the website are for payment with order. For Bank Transfer, BAC's and Purchase Orders we will forward a proforma invoice on receipt of your order for payment by immediate return. Payment is expected as per the invoice date otherwise charges will apply as per our invoice, your order may be delayed and storage charges may be incurred.
For orders received via methods other than the website payment must be made prior to dispatch unless you have a credit account with us.
We accept payment via visa, master card, Pay-Pal (no account needed), cheque, cash or BACS/ bank transfer. Bank details are available on request.
Credit card and Pay Pal transactions are currently free of charge, however, please note that Zoot reserve the right to charge an administration fee.
Prices quoted on the website are exclusive of VAT. VAT is added at the checkout.
Please see individual product descriptions regarding delivery charges. Delivery charges are added at the checkout.
14. Failure to pay
If you fail to make any payment required by the contract on the due date or has purported to make payment but the means of payment is dishonoured or otherwise fails then without prejudice to any other right or remedy available to Zoot Educational Furniture we shall be entitled to;
charge you a weekly administration/ late payment/ interest fee (both before and after any judgement) on the amount unpaid at the rate specified on your invoice, from time to time, until payment in full is made in full (a part of a week is treated as a full week for the purposes of calculating fees and interest)
15. Risk and property
Risk of damage to or loss of the products shall pass to you at the time of delivery or if you wrongfully fail to take delivery of the products the time when we have tendered the delivery of the products.
Notwithstanding delivery and the passing of risk in the products or any other provision of these conditions the property of the products shall not pass to you until Zoot Educational Furniture have received in cash or cleared funds in full the price of the products and any additional sums due in respect of the contract as herein before provided within these conditions and all other products agreed to be sold by us to you for which payment is then due.
Until such time as the property in the products passes to you, you shall hold the products as our fiduciary agent and bailee and shall keep the products separate from those of your own and properly stored protected insured and identified as our property but you shall be entitled to use the products in the ordinary course of your business.
You undertake to notify your own insurers of our interest in the products and to keep us indemnified in respect of any and all losses or damage to the products.
Conditions Relating to Both Your Use of zooteducationalfurniture.co.uk and Sales to You
Zoot Educational Furniture does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Zoot Educational Furniture only with the involvement of a parent or guardian.
17. Other businesses
We provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Zoot Educational Furniture does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You should carefully review their privacy statements and other conditions of use.
18. Electronic communications
When you visit Zoot Educational Furniture or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Correspondence will be deemed to have been received as soon as it is posted on our website, 24 hours after sending an e-mail or 3 days after the post date of a letter when we can prove the e-mail was sent to the address specified by you and that a letter was correctly addressed, stamped and posted.
In order to execute a successful transaction it is in your interest to read, thoroughly check all details, follow instructions and respond to the communications sent. You agree that Zoot will not be held liable for resultant delays, further storage/ carriage charges, late payment fees/ interest or any other charge or claim resulting in your failure to respond to communications sent.
Zoot Educational Furniture will not be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Zoot Educational Furniture does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
20. Alteration of Service or Amendments to the Condition
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the policies and Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed sever-able and will not affect the validity and enforce-ability of any remaining condition.
In the event of any dispute or claim our terms and conditions are governed by English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. Events beyond our reasonable control
Zoot will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
22. Waiver and disclaimer
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Zoot Educational Furniture do everything possible to make sure the information contained on this website is correct and up to date - Zoot take no responsibility for errors that may occur in this literature and reserve the right to alter product specification without prior notice.
Colours and textures are an approximation only and cannot be expected to truly represent the actual colours of the products due to the colour limitations of the internet.
Please contact us if you require wood or fabric samples.
Definition of a Complaint: -
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Zoot Educational Furniture. A complaint can be received verbally, by phone, by email or in writing.
Zoot Educational Furniture views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint.
We aim to offer a high level of service and supply goods and products from long standing bona fide manufacturers. Should you need to make a complaint about any aspect of a service or product you receive from Zoot please e-mail your concern in the first instance where it will be dealt with as high priority. We aim to respond to complaints as soon as they are received.
Our policy is:
• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
• To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
• To make sure everyone at Zoot knows what to do if a complaint is received.
• To make sure all complaints are investigated fairly and in a timely way.
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
• To gather information which helps us to improve what we do.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
All businesses selling goods and services online to consumers in the EU must supply a link to the EU Online Dispute Resolution Platform who may be able to help in the event we are unable to resolve your complaint.
24. Our details
Zoot Educational Furniture is the trading name for Zoot Office Furniture Brokers Ltd.
This website is owned and operated by Zoot Office Furniture Brokers Ltd, registered address 86 Shirehampton Road, Stoke Bishop, Bristol, BS9 2DR.
Conditions relating specifically to Collectors
1. In the ‘Available Used School Furniture’ section items are offered for donation, collection and/ or for sale. Zoot may donate/ distribute/ sell items and/ or services at an agreed price (or not), to collector’s who meet their terms. Unless otherwise agreed by Zoot in advance in writing, the price of any items/ services sold are agreed/ displayed exclusive of any collection/ delivery charges, customs and excise duty, VAT and other taxes which may be applicable. All items collected are as seen on the website and any images that have subsequently been e-mailed to you. Collectors use the site and services at their own risk.
2. Participants may express an interest to collect/ purchase an item(s) in the Available Used School Furniture section by taking a note (or copy and pasting) the product(s) reference number and contacting Zoot. Zoot cannot guarantee that the exact item(s) will be available. If this is the case Zoot will advise you at the time of contact and endeavour to source similar items for you/ add you to a waiting list.
3. The listing of an item in the Available Used School Furniture section constitutes an offer to each participant to collect/ purchase the item at a price (or not) subsequently agreed between Zoot and the collector. Zoot may retract an item listed in the Available Used School Furniture section at any time.
4. Unless otherwise agreed with Zoot, the Collector is responsible for collecting or arranging delivery of any item collected/ purchased through the Available Used School Furniture section. The Collector/ Collector's Representative is responsible for ensuring that the items and quantities collected are accurate, as refunds will not be given on collection shortfalls. In the event that a collection address is revealed to the collector no refunds will be given under any circumstance.
5. Zoot Educational Furniture provides a venue for schools and educational establishments to dispose of unwanted school furniture and equipment and Collectors to negotiate the collection/ purchase of the used school furniture and equipment that they require. Zoot Educational Furniture is not the agent of and has not authority for either, for any purpose.
6. Compliance with Applicable Law
You warrant that the donation, sale or distribution of the collected item(s) is not in breach of applicable law (including, where items are donated, sold or distributed internationally, the law of the destination country). This responsibility includes, but is not limited to, ensuring that: -
(a) any items sold or distributed are safe,
(b) any items donated, sold or distributed bear a "CE" mark where required by applicable law,
(c) any items donated, sold or distributed are appropriately packaged and labelled as required by applicable law,
(d) any items donated, sold or distributed otherwise comply with all applicable law regarding their donation, sale or distribution.
You will audit any of the products that you donate, sell or distribute to ensure ongoing compliance with this obligation.
7. You as the Collector are responsible for the collection of any used item(s) required. This is at your cost and risk. If required, Zoot Educational Furniture can recommend trusted and competitive transportation suppliers and obtain a quotation on your behalf. If the third-party quote was acceptable to you, you would deal directly with the third party. Zoot Educational Furniture is not the agent of and has not authority for any third-party supplier, for any purpose. Accordingly, any contract formed at the close of a negotiation/ sale is solely between the Collector and third-party supplier. The enforcement of any contractual obligations arising out of the completion of a transaction is the responsibility of persons party to that transaction. Zoot Educational Furniture is not obliged to mediate between parties or enforce or execute fulfilment of any contract. Collectors use the Site and the Services and/ or Third Party Services at their own risk.
8. To obtain a quotation on your behalf you authorise that Zoot Educational Furniture may give your contact details to the organisation(s) deemed suitable to carry out the required services for you. Zoot Educational Furniture takes no responsibility for non-collection.
9. By agreeing to collect/ purchase an item(s) from the Available Used School Furniture section you authorise Zoot Educational Furniture to give your contact details to the school or organisation from where the collection will be made.
10. Collectors fees. Although Zoot Office Furniture does not currently charge collectors any fees to access the Site, it reserves its right to do so in the future.
11. Collectors must not use the Services or the Site in the contravention of any applicable law nor permit or assist others to do so.
12. Inspection of items. Zoot Educational Furniture supplies images and descriptions obtained from third-party sources and items collected are as seen and described by the original party and no warranty express or implied is made on the part of Zoot Educational Furniture as to the accuracy of the information and no liability shall be incurred by Zoot for any inaccuracy, omission or error. It is the responsibility of the Collector to ensure that items/ services are in accord with their requirements, to ensure that the item(s) is(are) safe, and any items donated, sold or distributed otherwise comply with all applicable law in this country or abroad.
13. Zoot Educational Furniture reserve the right to charge fees to the Collector where expense has been incurred in carrying out the Collectors instructions and the Collector has subsequently cancelled. Most of this work is carried out specifically to your requirements and we therefore cannot accept cancellations or amendments except with our written consent and on our terms, which will indemnify Zoot against loss. Cancelled collections may incur up to a 100% fee where applicable.
14. Collections are time sensitive, involve several different parties and take time and much organisation to facilitate. If you agree to a collection and there are any items/ services for which you are being charged via an invoice, payment is expected by return and within 48 hours maximum of the invoice date. Invoices issued that remain unpaid and require a credit note to be raised will incur an administration fee (currently £10.00 plus VAT). Unmade collections are non-refundable. Due to the nature of this service shortfalls in quantities collected will not be credited.
15. Conditions relating specifically to Collectors should be read in addition to the above Terms and Conditions for the site in general. By using the Zoot Educational website and any of the available services you signify your agreement to be bound by these conditions.
Conditions relating specifically to Donators
1 If you donate your old, used, redundant or surplus items to Zoot to take advantage of the currently free used furniture disposal service, we will do our best to have your items collected. However, we cannot guarantee this on all occasions. Collection is dependent on several factors including what it is you need to dispose of, the time scale you have allowed for doing so, how much you need to dispose of, the condition of the items to be collected and whether or not Zoot can find a charity, foundation, organisation, company or individual that is willing to collect within any time constraints you may have.
2 Whilst Zoot have placed unwanted items within 24 hours we are not miracle workers and would recommend allowing as much time as possible to aid a successful collection, ideally informing us at the same time as you plan to buy new furniture. This gives you the best chance of a successful, cost-less and timely collection. (I.e. Old items will be collected after delivery of your new items ensuring you aren’t without crucial equipment.)
3 Donators Fees: This service is currently free of charge. Although Zoot Office Furniture does not currently charge Donators any fees to access the Site or use their services, it reserves its right to do so in the future. You do not have to buy new furniture and equipment from Zoot to take advantage of this free service, but we would request that where possible you include us in your quotation process. This has the potential to make you further savings and drives down the ‘Whole Cost of Life’ for all your purchases. Please contact Zoot for further details.
4 By listing an item in the Available Used School Furniture section:
4.1 Donators Obligations with respect to Listing Items
You represent a warrant to prospective collectors that:
(a) you are the true owner of the item or are properly authorised to dispose of the item by the true owner and are able to transfer good title to the item free from any third-party claims, liens or encumbrances; and
(b) the listing is accurate, current and complete and is not misleading or otherwise deceptive;
4.2 Donators Warranties.
Unless we have agreed with you in advance and in writing to the contrary, you represent and warrant to Zoot Educational Furniture that:
(a) you are representing an office/ educational establishment that is established in the United Kingdom;
(b) the items you are donating are physically located in the United Kingdom at the time of collection.
In any event, you represent and warrant to Zoot Educational Furniture that the item(s) is(are) safe.
4.3 Compliance with Applicable Law
You further warrant that the donation, collection, sale or distribution of the item is not in breach of applicable law. This responsibility includes, but is not limited to, ensuring that
(a) any items collected are safe,
(b) any items collected bear a "CE" mark where required by applicable law,
(c) any items collected are appropriately packaged and labelled as required by applicable law,
(d) any items collected otherwise comply with all applicable law regarding their condition at the point of collection.
You will audit the products that you have donated on a regular basis whilst you wait for collection to ensure ongoing compliance with this obligation. You will also advise us of any age or other restrictions that apply to the collection of any products that you donate.
5 By agreeing to donate an item(s) to Zoot Educational Furniture and/ or the Available Used School Furniture section you authorise Zoot Educational Furniture to give your contact details to both the successful Collector and trusted third-party supplier (i.e. transport company, shipping container company), in order that the services can be provided.
6 To facilitate a collection Zoot Educational Furniture will require images, descriptions and quantities of the items to be collected. If you do submit material you warrant that the information and images supplied are accurate and representative of the items to be collected and you grant Zoot Educational Furniture and its affiliates a non-exclusive, royalty-free and fully sub licensable rights to use, reproduce, publish, distribute, and display such content as needed to facilitate a possible collection. No liability shall be incurred by Zoot for any inaccuracy, omission or error.
7 Zoot Educational Furniture provides a venue for schools and educational establishments to dispose of unwanted school furniture and equipment and endeavours to find Collectors for the used school furniture and equipment available within a time frame or deadline. Zoot Educational Furniture is not the agent of and has no authority for either, for any purpose. Zoot Educational Furniture is not obliged to mediate between parties or enforce or execute fulfilment of any contract. Donators use the Site and the Services at their own risk.
8 Zoot Educational Furniture will not be held responsible for any delay or failure of collection under these conditions including when the delay or failure arises from any cause or event which is beyond our reasonable control.
9 Zoot Educational Furniture reserve the right to charge fees to the Donator where expense has been incurred in carrying out the Donators instructions to make a collection and the Donator has subsequently cancelled or made substantial amendments to the original quantities to be collected. Most of this work is carried out to specifically cater to your requirements and deadlines, third party services will have been booked to facilitate collection and we therefore cannot accept cancellations or amendments except with our written consent and on our terms, which will indemnify Zoot against loss. Cancelled collections may therefore incur a fee where applicable.
10 Donators must not use the Services or the Site in the contravention of any applicable law nor permit or assist others to do so.
11 Conditions relating specifically to Donators should be read in conjunction with the above Terms and Conditions for the site in general. By using the Zoot Educational website and any of the available services you signify your agreement to be bound by these conditions.
Let common sense prevail. Contact Zoot.